Ecom Panda LLC understands that circumstances may change, and clients may need to cancel their projects. This policy outlines the conditions under which cancellations are permitted, the process for requesting a cancellation, and other important information related to cancellations.

Eligibility for Cancellations

1. Project Cancellations:

● Clients may cancel their projects within 7 days of the project start date. The project start date is defined as the date on which the initial payment is made and the project agreement is signed.
● Cancellations requested within this 7-day period may be eligible for a full refund, provided that no substantial work has been completed.
● If substantial work has been completed within the initial 7 days, a prorated refund may be issued based on the amount of work completed.

2. Beyond the 7-Day Period:

● Clients may cancel their projects within 7 days of the project start date. The project start date is defined as the date on which the initial payment is made and the project agreement is signed.
● Cancellations requested within this 7-day period may be eligible for a full refund, provided that no substantial work has been completed.
● If substantial work has been completed within the initial 7 days, a prorated refund may be issued based on the amount of work completed.
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Conditions for Cancellations

1. Initial 7-Day Period:

● If a project is cancelled within the initial 7-day period, a full refund may be issued, provided that no substantial work has been completed.
● If substantial work has been completed within the initial 7 days, a prorated refund may be issued based on the amount of work completed.

2. Beyond the 7-Day Period:

● Cancellations requested after the initial 7-day period will be subject to a prorated charge based on the work completed up to the date of cancellation.
● Clients will be responsible for paying for any work completed beyond the initial 7 days.

Process for Requesting a Cancellation

1. Contact Support:

● To request a cancellation, please contact our support team at support@ecompanda.co or call us at +1 406 813 7097. You may also reach out to us through our chat support feature on our website.
● Provide detailed information about your project or subscription and the reasons for your cancellation request.

2. Evaluation and Approval:

● Upon receiving your cancellation request, our team will evaluate the request based on the information provided and the conditions outlined in this policy.
● We may request additional information or clarification to facilitate the evaluation process.

3. Processing Cancellations:

● If your cancellation request is approved, we will process the cancellation and any applicable refunds within 10 business days.
● Refunds will be issued using the same method of payment used for the initial transaction, unless otherwise agreed upon.

Exclusions and Limitations

1. Completed Services:

● Cancellations will not be granted for services that have been completed and delivered to the client’s satisfaction.

2. Third-Party Services:

● Any third-party services, tools, or software purchased as part of the project are subject to the respective third-party provider’s cancellation policies and are not covered by Ecom Panda LLC’s cancellation policy.

Contact Information

For any questions or concerns regarding our cancellation policy, please contact us at:

● Email: support@ecompanda.co
● Phone: +1 406 813 7097
● Address: 1001 S Main Street STE 500, Kalispell, Montana, US, 59901