At Ecom Panda LLC, our goal is to provide exceptional Shopify design, development and marketing services to our clients. We understand that there may be circumstances where you are not completely satisfied with the services provided, and we offer a refund policy to address these situations. This policy outlines the conditions under which you can receive a refund, the process for requesting a refund, and other important information regarding our refund procedures.

Eligibility for Refunds:

1. Initial 7-Day Period:

   • Clients may request a refund within 7 days of the project start date. The project start date is defined as the date on which the initial payment is made and the project agreement is signed.
   • Refunds requested within this 7-day period are eligible for a full refund of the amount paid, provided that no substantial work has been completed.
   • If substantial work has been completed within the initial 7 days, a prorated refund may be issued based on the amount of work completed.
     
     

2. Beyond the 7-Day Period:

   • Refund requests made after the initial 7-day period are not eligible for a full refund.
   • Partial refunds may be considered on a case-by-case basis, depending on the specific circumstances and at the sole discretion of Ecom Panda LLC.
   • Clients will be responsible for paying for any work completed beyond the initial 7 days.

Conditions for Refunds:

1. Service Dissatisfaction:

   • If you are not satisfied with the services provided, please contact us to discuss your concerns. We will make reasonable efforts to address and resolve any issues to your satisfaction.
   • Refunds will not be granted for services that have been completed to the agreed-upon specifications.
     
     

2. Client Responsibilities:

   • Clients are responsible for providing clear and detailed project requirements, including any specific customization needs or preferences.
   • Failure to provide necessary information or respond to communications in a timely manner may impact the eligibility for a refund.

Process for Requesting a Refund:

1. Contact Support:

   • To request a refund, please contact our support team at support@ecompanda.co or call us at +1 406 813 7097. You may also reach out to us through our chat support feature on our website.
   • Provide detailed information about your project and the reasons for your refund request.
     
     

2. Evaluation and Approval:

   • Upon receiving your refund request, our team will evaluate the request based on the information provided and the conditions outlined in this policy.
   • We may request additional information or clarification to facilitate the evaluation process.
     
     

3. Processing Refunds:

   • If your refund request is approved, we will process the refund within 10 business days.
   • Refunds will be issued using the same method of payment used for the initial transaction, unless otherwise agreed upon.

Exclusions and Limitations:

1. Completed Services:

   • Refunds will not be granted for services that have been completed and delivered to the client’s satisfaction.
     
     

2. Third-Party Services:

   • Any third-party services, tools, or software purchased as part of the project are subject to the respective third-party provider’s refund policies and are not covered by Ecom Panda LLC’s refund policy.

Contact Information

For any questions or concerns regarding our refund policy, please contact us at:

• Email: support@ecompanda.co
• Phone: +1 406 813 7097
• Address: 1001 S Main Street STE 500 Kalispell, Montana, US, 59901