Ecom Panda LLC specializes in providing high-quality Shopify design, development and marketing services, including store setup, customization, speed optimization, custom solutions, headless stores, and marketing. Our services are delivered electronically and remotely, ensuring a seamless experience for our clients. This policy outlines how our services are delivered, the timelines involved, and other important information related to service delivery.

Service Delivery Process: 

1. Project Agreement:

   • Once you engage our services, we will work with you to define the scope of the project, deliverables, pricing and timelines. This will be documented in a project agreement.
     
     
   • The project agreement will outline the specific services to be provided, the estimated timeline for completion, and any milestones or key deliverables.
     
     

2. Communication and Updates:

   • Throughout the project, we will maintain regular communication with you to provide updates on the progress of the work.
   • You will be assigned a project manager who will be your primary point of contact for any questions or concerns.
     
     

3. Electronic Delivery:

   • All services are delivered electronically. This includes design files, code, documentation, and other project-related materials.
   • Deliverables will be provided through secure file-sharing platforms, email, or other agreed-upon methods.

Timelines and Deadlines:

1. Estimated Timelines:

   • The estimated timeline for project completion will be outlined in the project agreement.
   • We strive to adhere to the agreed-upon timelines; however, please note that certain factors, such as the complexity of the project, client response times, and any changes to the project scope, may impact the delivery schedule.
     
     

2. Milestones:

   • For larger projects, we may establish milestones to break down the work into manageable phases. Each milestone will have specific deliverables and a completion timeline.
   • Progress updates will be provided at each milestone, allowing for review and feedback before proceeding to the next phase.

Client Responsibilities:

1. Timely Responses:

   • Clients are expected to provide timely feedback and responses to any queries or requests for information from our team. Delays in communication may impact the project timeline.
     
     

2. Clear Requirements:

   • Clients must provide clear and detailed requirements for the project, including any specific customization needs or preferences. This ensures that the delivered services meet your expectations.

Service Completion:

1. Final Deliverables:

   • Upon completion of the project, we will provide the final deliverables as outlined in the project agreement.
   • You will have the opportunity to review the deliverables and request any necessary revisions or adjustments.
     
     

2. Acceptance:

   • Once you have reviewed and accepted the final deliverables, the project will be considered complete.
   • Any additional work or changes requested after the project completion may be subject to additional charges.

Contact Information

For any questions or concerns regarding our delivery policy, please contact us at:

• Email: support@ecompanda.co
• Phone: +1 406 813 7097
• Address: 1001 S Main Street STE 500 Kalispell, Montana, US, 59901